Expérience dans les cénotes à Tulum au départ de Cancún

This was a great excursion. We were picked up on time from our hotel,Riu Cancun and it was just us so we had the minibus to ourselves. Our guide was very polite and pleasant and did not talk too much which I liked. Tulum is a beautiful setting and well worth a visit. We explored by ourselves and there are pleanty of information boards at each building explaining the history of the Mayas and the functions of the buildings.We then went on to the cenote swim which was very refreshing and masks and snorkels were provided. If you can, I definitely think you should include a cenote swim if you are visiting the Yucatan. Lunch was a full hot meal and I chose the fish tacos which were excellent. The resturant also served a drink can't remember the name that contained coconut milk, carnation and cinnamon. It was delicious! We then headed back to Cancun and arrived at our hotel at about 3.45 pm so still time to enjoy the restof the day.

amazing... we were just 3 people in total, and the guide was very knowledgeable.

We did the Tulum and Cenote tour with our family, two adults and two kids, and got a private tour since no one else was signed up for that day. Our driver and guide was Leon and he was very nice, courteous and professional. We toured Tulum by ourselves while Leon waited outside. Tulum was great, but not as exciting as Chichen Itza was which we did two years ago also a Viator tour. The Cenotes snorkeling was cool. Also a great spot, not too many other people there, so it felt less touristy. After Tulum and cenotes, Leon took us to a local restaurant for a lunch. Delicious food! Not a brown bag lunch which was given on the Chichen Itza -tour. Definitely worth the money.

The tour itself wasn't the problem. My wife and I were so excited to go on this tour because we had seen the great reviews and couldn't wait to see Tulum. We were told that our pickup time was 8:25 AM, so we finished breakfast by 8:00 and were waiting in the lobby by 8:10. After waiting for 30 minutes with no one showing up, we contacted the front desk at our hotel and asked them if they had seen someone come by. They said someone had come around 7:45 looking for us 40 minutes before we were told to be in the lobby. They had called our room, but we were obviously downstairs eating breakfast. We tried calling the phone number we were given in the confirmation email, but the phone number was unavailable. I attempted multiple times to contact them via email and phone, but never received a single reply. If the tour was bad, that's one thing. However, it was even a bigger disappointment because we paid, were so excited to go, and didn't even get to experience anything. I am sure the tour itself is great, but make sure that you double check or even triple check the pickup time. If you miss it, you may never be able to get in contact with them again.